Terms of service

Terms of Service

Please read these Terms of Service carefully before using www.outgardenic.uk
.

This website is operated by OutGardenic Ltd. Throughout the site, the terms we, us and our refer to OutGardenic Ltd.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not access or use our website.

Company Information

Company Name: OutGardenic Ltd
Company Number: 17195355

Registered Office Address:
OutGardenic Ltd
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Website: www.outgardenic.uk

Email: support@outgardenic.uk

Phone / WhatsApp: 0333 242 5351

Use of Our Website

You agree to use our website only for lawful purposes.

You must not use our website:

For any fraudulent or unlawful purpose
To transmit viruses, malware or harmful code
To interfere with the security or performance of the website
To copy, scrape or misuse website content without permission
To submit false, misleading or inaccurate information
To attempt unauthorised access to our systems or customer data

We reserve the right to restrict or terminate access to our website if we believe these terms have been breached.

Products and Purchases

Our website offers outdoor living products, accessories and related goods for sale.

If you place an order through our website, you may be asked to provide information including your name, billing address, delivery address, email address, phone number and payment details.

You confirm that:

The information you provide is accurate and complete
You are authorised to use the payment method provided
You are at least 18 years old or have permission from a responsible adult
You are purchasing for lawful personal or business use

By submitting an order, you authorise us to share relevant information with payment providers, suppliers, couriers and service partners where required to process and deliver your order.

Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not always mean that your order has been accepted.

We reserve the right to refuse or cancel an order where necessary, including where:

The product is unavailable
There is an error in the product description or price
There is an error in your order details
Payment is declined or cannot be verified
Fraud or unauthorised activity is suspected
Delivery to your address is not possible
The product has been discontinued by the supplier

If we cancel your order after payment has been taken, we will issue a refund using the original payment method.

Pricing and Availability

We aim to ensure that product information, prices, images, specifications, delivery information and availability are accurate.

However, errors may occasionally occur.

We reserve the right to correct errors, update information, change prices or cancel orders affected by incorrect information.

Product colours, finishes and textures may appear slightly different depending on screen settings, lighting, photography and natural material variations.

Delivery

We deliver to the UK mainland.

Additional charges may apply for offshore domestic regions and remote areas, including Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

Delivery times are estimates and may vary depending on the product, supplier, warehouse location, carrier availability and external factors.

For full delivery information, please read our Shipping Policy.

Returns, Refunds and Cancellation Rights

Your legal rights are not affected by these Terms of Service.

For most online purchases, you have the right to cancel your order within 14 days after receiving your goods. After telling us you wish to cancel, you then have another 14 days to return the goods.

Some products may be excluded from cancellation rights, including personalised, bespoke, made-to-order or specially customised products, unless they are faulty, damaged or not as described.

For full information, please read our Returns & Refund Policy.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible.

We may ask for:

Your order number
Photos of the item
Photos of the packaging
A short description of the issue
Confirmation of any missing parts

Depending on the issue, we may offer a repair, replacement, refund, replacement part or another suitable resolution.

Your statutory rights remain unaffected.

Promotions and Discounts

From time to time, we may offer discounts, promotions or special offers.

Promotions may be subject to separate terms and conditions.

We reserve the right to modify, suspend or withdraw promotions at any time where necessary.

Discount codes cannot usually be applied retrospectively after an order has been placed, unless we agree otherwise.

Intellectual Property

All content on our website, including text, images, branding, product descriptions, graphics, logos, layout and design, is owned by or licensed to OutGardenic Ltd, unless stated otherwise.

You may not copy, reproduce, distribute, modify, sell or exploit any part of our website content without our written permission.

Product images and brand materials may belong to suppliers, manufacturers or licensors and are used for product display and marketing purposes.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, policies or practices of third-party websites.

You should review the terms and privacy policies of any third-party website you visit.

Payments and Security

Payments are processed through secure third-party payment providers.

We do not store full card details on our own systems.

You agree that payment providers may process your payment information in accordance with their own terms and privacy policies.

We take reasonable steps to protect customer information, but we cannot guarantee that any website or online service will be completely free from security risks.

Privacy and Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

Please read these policies to understand how we collect, use and protect personal information.

Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory rights.

To the fullest extent permitted by law, OutGardenic Ltd will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or purchase of goods.

We are not responsible for delays or failures caused by events outside our reasonable control, including carrier delays, supplier delays, severe weather, strikes, system failures, customs issues, shortages or other disruptions.

Disclaimer

Our website is provided on an as available basis.

We aim to keep the website accessible, accurate and secure, but we do not guarantee that it will always be uninterrupted, error-free or free from harmful components.

We may update, suspend or withdraw parts of the website at any time.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes relating to these terms, our website or purchases made through our website will be subject to the courts of England and Wales, unless consumer protection laws provide otherwise.

Changes to These Terms

We may update or replace these Terms of Service from time to time.

When we make changes, we will update this page.

By continuing to use our website after changes are published, you agree to the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact us.

Website: www.outgardenic.uk

Company Name: OutGardenic Ltd
Company Number: 17195355

Registered Office Address:
OutGardenic Ltd
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Email: support@outgardenic.uk

Phone / WhatsApp: 0333 242 5351

Customer Service Opening Hours:
Monday - Friday: 9:00am - 5:00pm
Saturday - Sunday: Closed

We aim to respond within 24 hours during working days.

Please note: Our registered office address is for mailing and company correspondence only. Please do not send returns to this address. If your return is approved, we will provide the correct return address and instructions.