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Delivery
Delivery Information
At OutGardenic, we aim to provide a smooth, clear and reliable delivery experience for every customer.
Please read the information below before placing your order.
Delivery Range
We deliver to addresses across the UK mainland.
Please note that additional delivery charges may apply for offshore domestic regions and remote areas, including:
Channel Islands
Isle of Wight
Isle of Man
Scilly Isles
Scottish Highlands
Scottish Islands
Northern Ireland
If your delivery address is outside the UK mainland, please contact us before placing your order so we can provide a delivery quote.
Email: support@outgardenic.uk
Phone / WhatsApp: 0333 242 5351
Delivery Costs
We offer free shipping on all UK mainland orders unless stated otherwise on the product page or at checkout.
There are no hidden delivery fees. Any additional charges, where applicable, will be clearly confirmed before your order is processed.
Order Processing Time
Orders are usually processed within 1 to 3 working days, Monday to Friday.
Last order time: 2:00pm GMT
Orders placed after 2:00pm GMT will be processed the next working day.
Orders placed during weekends or bank holidays will be processed on the next working day.
Delivery Time
Estimated delivery time is usually 5 to 10 working days, depending on the product, supplier, warehouse location and delivery method.
Larger, heavier or made-to-order items may take longer. Where this applies, the estimated delivery time will be shown on the product page or confirmed after your order is placed.
Deliveries usually take place Monday to Friday.
Please note that delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, supplier availability or transport issues.
Delivering Your Order
We are committed to offering a secure and dependable delivery service for all products.
Once your payment has been processed, your order will be prepared and dispatched within the stated delivery time frame. After your item has left the warehouse, you will receive a dispatch notification by email.
We will select the most suitable delivery method and carrier for your order based on the size, weight and type of product.
It is not currently possible to choose a specific courier or delivery method yourself.
Some large or high-value products may require specialist delivery, pallet delivery, two-person delivery or booked delivery slots.
Tracking Deliveries
Once your order has been dispatched, you will receive tracking information by email where tracking is available.
This may include:
Carrier name
Tracking number
Delivery updates
Estimated delivery date
If you have any questions about tracking your order, please contact our support team.
Email: support@outgardenic.uk
Phone / WhatsApp: 0333 242 5351
Partial Delivery
Some products may be delivered in multiple boxes.
In rare cases, separate boxes from the same order may arrive on different days.
If your order arrives incomplete, please contact us and we will check this with the supplier or carrier.
If you are missing parts, fittings, hardware packs or documentation, please contact us as soon as possible.
Delay Between Carrier Scans
Delays between tracking scans can happen during transit.
If your tracking has not updated for more than 6 calendar days, please contact us and we will check the status of your order with the carrier or supplier.
Large Item Delivery
Some of our products are large, heavy or fragile.
Please make sure the delivery address is accessible and that there is enough space for the delivery to be completed safely.
For larger items, the carrier may deliver to the kerbside, driveway, front entrance or another suitable access point, depending on the service available for that product.
If a product requires specialist delivery, this will be confirmed where applicable.
Report Damage or Defect
We understand how frustrating a damaged or defective item can be.
If your item arrives damaged or defective, please contact us within 30 days of the delivery date so we can help resolve the issue.
To help us process your case, we may ask for:
Photos of the damage or defect
Photos of the packaging
Your order number
A short description of the issue
Confirmation of whether any parts are missing
In some cases, the original item may need to be returned before a replacement, repair or refund can be arranged.
For damaged or defective items, please contact us at:
Email: support@outgardenic.uk
Phone / WhatsApp: 0333 242 5351
Contact page: Contact Us
Contact Us
If you cannot find the answer to your question, please contact us.
Website: www.outgardenic.uk
Company Name: OutGardenic Ltd
Company Number: 17195355
Registered Office Address:
OutGardenic Ltd
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Email: support@outgardenic.uk
Phone / WhatsApp: 0333 242 5351
Customer Service Opening Hours:
Monday - Friday: 9:00am - 5:00pm
Saturday - Sunday: Closed
We aim to respond within 24 hours during working days.
Please note: Our registered office address is for mailing and company correspondence only. Please do not send returns to this address. If your return is approved, we will provide the correct return address and instructions.