FAQ

Our Customer Service team is available:
Monday – Friday: 10:00am – 5:00pm
Saturday – Sunday: Closed

Email: support@outgardenic.uk
Phone / WhatsApp: 0333 242 5351

We aim to respond to all enquiries within 24 hours during working days.

Yes. Once we receive your order, we will send an order confirmation to the email address provided at checkout.

This means we have received your order in our system and your payment method has been authorised for the purchase.

If you recently placed an order and did not receive a confirmation email, please check the following:

Your confirmation email may be in your junk or spam folder
There may have been a spelling mistake in the email address entered at checkout
Your email provider may have strong spam filters that blocked our email

If you still cannot find your confirmation email, please contact us.

Email: support@outgardenic.uk

Phone / WhatsApp: 0333 242 5351

Some couriers require a contact number to arrange or complete delivery.

Your phone number helps ensure a smoother delivery experience, especially for large, heavy or specialist items.

We may also use your number to contact you quickly if there is an issue with your order.

Is it safe to buy online through your website?

Yes. OutGardenic is built to provide a safe and secure shopping experience.

Our website uses SSL encryption to help protect your personal and payment information during checkout.

Payments are processed through secure third-party payment providers.

Our order cut-off time is 2:00pm, Monday to Friday.

Orders placed before 2:00pm on a working day are usually processed within 1 to 3 working days.

Orders placed after 2:00pm, during weekends or on bank holidays will be processed on the next working day.

We deliver to addresses across the UK mainland.

Additional delivery charges may apply for offshore domestic regions and remote areas, including:

Channel Islands
Isle of Wight
Isle of Man
Scilly Isles
Scottish Highlands
Scottish Islands
Northern Ireland

If your address is outside the UK mainland, please contact us before placing your order so we can provide a delivery quote.

Email: support@outgardenic.uk

Phone / WhatsApp: 0333 242 5351

Do you deliver outside the United Kingdom?

No. At this stage, we only deliver within the United Kingdom.


For delivery enquiries, our Customer Service team is available:
Monday – Friday: 10:00am – 5:00pm
Saturday – Sunday: Closed

Email: support@outgardenic.uk
Phone / WhatsApp: 0333 242 5351

We offer free shipping on all UK mainland orders, unless stated otherwise on the product page or at checkout.

There are no hidden fees. Any additional delivery charges, where applicable, will be clearly confirmed before your order is processed.

Additional charges may apply for offshore domestic regions and remote areas.

Orders are usually processed within 1 to 3 working days, Monday to Friday.

Some products may take longer depending on supplier availability, warehouse location, product size or specialist delivery requirements.

Orders placed during weekends or bank holidays will be processed on the next working day.

Estimated delivery time is usually 5 to 10 working days for in-stock items.

Larger, heavier or specialist items may take longer.

Please check the product page for the most accurate delivery information before placing your order.

Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, supplier delays or transport issues.

No. We cannot deliver to PO Boxes.

Please provide a full residential or business delivery address at checkout.

Once your order has been dispatched, you will receive tracking information by email where tracking is available.

Please also check your junk or spam folder, as delivery emails may sometimes be filtered there.

Tracking links may take some time to become active after dispatch.

You can track your order using the tracking number or link sent to your email after dispatch.

If your tracking has not updated for more than 6 calendar days, please contact us and we will check the status with the carrier or supplier.

Some of our products are large, heavy or fragile.

These items may require pallet delivery, specialist courier delivery, two-person delivery or booked delivery slots.

The delivery method will depend on the product, supplier and delivery address.

Please make sure your delivery address is accessible and that there is enough space for the delivery to be completed safely.

Returns and Support

Please visit our Returns & Refund Policy page for full details.

You can also contact our support team if you need help.

Email: support@outgardenic.uk

Phone / WhatsApp: 0333 242 5351

Customer Service Hours:
Monday – Friday: 10:00am – 5:00pm
Saturday – Sunday: Closed

Please contact us as soon as possible and within 30 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the item
Photos of the packaging
A short description of the issue
Details of any missing parts

We will review the issue and help arrange a suitable resolution.

No. Please do not send returns to our registered office address.

Our registered office address is for mailing and company correspondence only.

If your return is approved, we will provide the correct return address and instructions.

Contact Information

Website: www.outgardenic.uk

Company Name: OutGardenic Ltd
Company Number: 17195355

Registered Office Address:
OutGardenic Ltd
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Email: support@outgardenic.uk

Phone / WhatsApp: 0333 242 5351

Customer Service Opening Hours:
Monday - Friday: 10:00am - 5:00pm
Saturday - Sunday: Closed

We aim to respond to all customer enquiries within 24 hours during working days.